Annual review Specsavers Annual Report LR Proof - Page 42

PASSIONATE ABOUT GETTING RESULTS Cricketer Andrew Flintoff and co-founder Dame Mary Perkins open Specsavers’ 800th UK and Irish store, KEEP IT SIMPLE, GET IT DONE, DELIVER ON OUR PROMISES 2017/18 was another fantastic year for the Specsavers partnership, yielding some great results. Here are a few highlights: Worldwide • Surpassing £2.61bn in group revenue - an increase of Australia and New Zealand Northern Europe UK, Republic of Ireland and Spain • • • • • • 36 million people now registered with us • • years of our audiology business there Winning the 2018 Reader’s Digest Gold Quality • • Providing optical care to more than 110,000 people via our home-visit service Reaching record levels of customer loyalty - 91% - at Louis Nielsen in Denmark • • • • Gaining Platinum Employer status at 500 of our Achieving 11% sales growth in our Norwegian market stores, as part of our commitment to ensuring a Being crowned Retailer of the Year 2017–2018 for our consistent, first-class employee experience • Seeing the Investors in People Gold Employer of the Surpassing A$1 billion in revenue across Australia audiology services in the Netherlands, as voted for and New Zealand by our Dutch customers Year award go to Vision Labs, our manufacturing and Supporting more than 400 optical dispensing distribution site in Worcestershire Winning two accolades for our CREATE development • • programme: the 2017 Platinum LearnX Impact graduates across Northern Europe through our in- Award and the Australian Institute of Training and house development programme in the Healthcare category for our work on the More Introducing our diversity and inclusion activity to Development (AITD) Excellence Award Winning the Kreativt Forum Best Radio Than Important campaign • • • Winning Gold at the Campaign Media Awards 2018 Delivering the largest programme of accredited Dispatching a total of 29 million orders from our Advertisement award for our Sølvmikken production for everyone Melbourne Glazing Services lab since it opened in in Norway continuing education and training (CET) in our Gathering in excess of 1.5 million pieces of customer 2008. The facility is now capable of processing up to Receiving a company excellence award for our history - to 3,000 professionals, with more than feedback, with 90% of respondents being classed 125,000 jobs a week Szatmár Optikai manufacturing and distribution site 50,000 CET points on offer • customers to purchase our products through the good causes website for home delivery in Hungary • Holding the inaugural Specsavers Dispensing Conference as part of our increased focus on the professional development of optical dispensers • • Launching online glasses in Australia, enabling our Raising more than £2.5m for charities and • 40 • in Preston, Lancashire website every week as ambassadors • model in Australia Opening our 800th optical store, Welcoming more than 1.3 million visitors to our ensure Specsavers is seen as a place of opportunity • of our first optical store in the Netherlands, and 10 delivered daily by our store teams Reaching record customer numbers, with more than Celebrating 20 years since we opened the doors Implementing our audiology partnership recognising the exceptional customer service Selling more than 20.5 million frames, 500 million contact lenses, and 337,770 hearing aids Celebrating our 10th anniversary in Australia Service Award in both Australia and New Zealand, 7% on 2016/17 • with partners Chris Shore and Sean Buckley. Rolling out optical coherence tomography (OCT) in • • Receiving four awards for our television adverts Seeing record engagement results in Norway, with and online campaigns at the Roses Creative Awards, sustainable engagement at 89% for store partners which recognise great creative thinking across and 92% for store teams – the highest score globally advertising, design and digital principles Donating €150,000 across 133 charities • Broadcasting our first television advert to the Spanish market in the Netherlands • Raising more than £1.6 million for various good our stores, enabling our optometrists to provide the causes through fundraising efforts across our stores very best customer care and support offices 41