Annual review Specsavers Annual Report LR Proof - Page 4

Our Purpose Together with our partners, to passionately provide best value optometry, audiology and other healthcare services to everybody, simply, clearly and CONTENTS consistently, exceeding customer expectations every time. Our Values Treat people as we would like to be treated ourselves. Passionate about: Our customers – the lifeblood of our business Our people – supporting our staff to be the best they can be Partnership – at the heart of everything we do Communities – giving back to and working with our local communities Results – keep it simple, get it done, deliver on our promises 2 4 THE YEAR IN NUMBERS 6 CUSTOMERS 12 PEOPLE 18 PARTNERSHIP 24 CORPORATE RESPONSIBILITY 40 RESULTS 42 REVIEW FROM THE REGIONS 46 SPECSAVERS EXECUTIVE COMMITTEE 48 CONTACT DETAILS 3