Annual review Specsavers Annual Report LR Proof - Page 20

PASSIONATE ABOUT PARTNERSHIP AT THE HEART OF EVERYTHING WE DO Partnership is what sets us apart and brings us Of course, the partnership is more than formal, organised success. By providing outstanding support to our events. The essence of working at Specsavers is that partners, we ensure they can focus on leading and partners support each other, giving freely to their inspiring their teams to ultimately deliver first-class colleagues across the regions and, as we refer to it, customer service. ‘Paying it Forward’. As part of this concept, we even launched a Pay it Forward magazine in Australia and New Nurturing our partnership Zealand. The debut edition was jam-packed with hints, Regular consultation and collaboration is an integral and experiences of partners themselves. A range of Pay part of ensuring we reach the best decisions for the it Forward events, forums and activities also took place partnership. Every year, and across all our markets, we across all our regions, providing valuable opportunities to run an engaging and inspiring programme of global events share successes stories, discuss challenges and offer advice for partners, which includes communication meetings, on ways to develop and strengthen the partnership. tips and advice, sourced from the first-hand knowledge webcasts, seminars and networking opportunities. We revitalised the Partnership Forum in Norway, making it easier to review and develop store initiatives directly with our partners. In the UK, following feedback on the value of networking, we arranged, for the first time, specific social events designed to celebrate the partnership and share ideas in a relaxed yet stimulating environment. Regular seminars are held in each of our markets to celebrate achievements and present future business plans, tailored specifically to the needs of each region. A record- breaking 1,300 people attended our biggest seminar in the UK to date, to take part in sessions ranging from the significance of medicalisation to the partnership, to the During a special moment at our Louis Nielsen seminar in Denmark, a first-year optical student was recognised for saving a customer’s sight. The employee was invited on to the stage to tell his story and watch a thank-you video from the customer. As a surprise, the customer then appeared onstage to perform a song for the student, resulting in a standing ovation from all 600 attendees. opportunities for a multi-category business. Optometry student Jacob Olsson and customer Henny Buch at the Louis Nielsen seminar following the surprise performance. 18 19