Annual review Specsavers Annual Report LR Proof - Page 2

INTRO Mary and I would like to thank and congratulate each and every one of our passionate and motivated colleagues for their outstanding contribution to what has been another momentous year for the Specsavers partnership. Despite 2017/18 being acknowledged by many retailers as universally challenging, the partnership has continued to achieve phenomenal results and drive momentum across all our markets. This review explains just some of the things achieved during the past 12 months that have helped us to deliver world-class customer experiences, support our partners, and engage our people. Our commitment to corporate responsibility continues to be an integral part of the way we operate, so we have also included updates on supporting our local communities, trading ethically and protecting the environment. Today we have more than 36 million customers, in excess of 2,800 partners worldwide, and more than 32,500 people working across our stores, support offices and supply chain. As we continue to set ambitious goals and develop our long-term framework, which outlines where we aim to be as a business by 2025, we recognise that having the right people, skills and knowledge is fundamental to realising our future. Specsavers was founded on the value of ‘treating people as we would like to be treated ourselves’, and enabling all our people to be the best they can be, no matter who they are, is critical to our success. We are in the midst of a decade when eye health is transforming at unprecedented speed. These disruptive changes present an opportunity for us to support ways in which ophthalmologists and optometrists can work together to transform eye health and offer broader eyecare services for our customers. As we press ahead with our activities in this area, I have never been more confident that the ambitions we have evolved together, as a partnership, can secure our business growth now and in the future. Doug Perkins Dame Mary Perkins Joint Group CEO Co-founder & Co-founder 1