4.4 million frames being delivered to customers across drives the professional development of opticians
Australia and New Zealand through Melbourne across the region.
Glazing Services.
In the coming year, we will continue on this journey,
Looking ahead to the next decade, we have a clear as well as upgrading our customer offer, embedding
vision for the business, built upon our four pillars of our recruitment strategy and expanding our store
Value, legendary Customer Experience, advancing network. We will also start to introduce new systems
Professionalism and developing the Partnership. and technology that will help to optimise our business
and support us in our ambitions.
Northern Europe
In Northern Europe, it has been a busy year. It began, I am incredibly proud of the achievements in both
as ever, with intense competition in all our markets, but regions over the past year and am excited by our
as a result of the continuous effort from our teams, we plans for the coming year. Our journey so far, as a
saw strong growth by the end of 2016/17. business and as a Partnership, has been nothing short
of extraordinary. And as we look forward to the next
Our strategy has focused on Price, Quality, Service
10 years, our future looks brighter than ever.
and Style, all underpinned by the Partnership. For me,
highlights of the year included becoming market leaders
in all our Nordic territories, particular success for hearing
care in Netherlands, with 10% more customers choosing
Specsavers for their hearing needs despite a challenging
market, and welcoming 1,500 members to our new and Nigel Parker
unique Specsavers Green Club, which supports and Managing Director – ANZ & Northern Europe
This has been a record- glasses – at Specsavers, we look after people’s complete
breaking year for the UK eye health.
business, with record sales
week after week and great We launched some great new products too, including
performance across all our the Kylie Minogue Eyewear collection – our most
markets. Our focus has been successful frame launch ever – and our most exciting
on the qualities that have hearing products for years, the Signia Cellion primax
made us great, and we have 5 and 7 hearing aids from Siemens. The introduction
devoted our energies to brilliant service and providing of online appointments has enabled us to welcome
best value, keeping it simple, and getting it right. significantly more new customers, decreasing the number
And the results are testament to the hard work of our of appointment no-shows and bringing time-saving
partners, as well as our store and support-office teams. efficiencies to our stores.
Our professional credentials have been firmly established A key priority for the year ahead is to remain focused
with our focus on offering enhanced optical services, on providing outstanding products and services to our
and the launch of our biggest campaign in the UK this customers. I am looking forward to what looks set to
year to transform eye health. We are transforming our be an exciting year.
operation by identifying enhanced services on the
high street as an important element in the future of
optometry, and committing ourselves to working with the
NHS to bring more health care into the community and
away from hospitals. It is another example of Specsavers Paul Marshall