PASSIONATE ABOUT RESULTS
KEEP IT SIMPLE , GET IT DONE , DELIVER ON OUR PROMISES
2016 / 17 was another tremendous year for the Specsavers partnership , with great results across the business . Here are some of the highlights :
Worldwide
• Surpassing £ 2.27bn in group revenue – an increase of 7 % on 2015 / 16 .
• Selling more than 20 million frames , 425 million contact lenses and 338,000 hearing aids .
• Manufacturing , and supplying to our stores , more than 40 million ophthalmic lenses .
• Serving more customers than ever , with more than 36 million people now registered with us .
• Launching our global Kylie Minogue Eyewear collection
• Seeing about 16,500 people use our online learning system each month – a sixth more than the previous year .
• Receiving 1.5 million customer feedback responses from our newly amalgamated Purchase and collections survey .
• Achieving 92 % brand awareness averaged across the UK , Australia , New Zealand and our Nordic countries .
• Donating more than £ 2.3m to charities and good causes .
Northern Europe
• Achieving 9 % sales growth in Dutch optics , with almost 1.5 million customers .
• Welcoming around a 10th more customers into our stores .
• Welcoming more than 2,000 professionals , including store partners , staff and external visitors , to one of the Specsavers Clinical Conferences that were held in all five Northern European countries , including , for the first time , the Netherlands .
• Receiving the best ever engagement results in Finland , with sustainable engagement at 84 % for store partners and 87 % for store staff .
• Louis Nielsen , together with our agency OMD , winning the prestigious Advertising Effectiveness Award for a campaign in connection with the launch of KompletSyn ( sight test including a health check ).
• Collecting more than 30,000 pairs of unwanted glasses across our Nordic stores and sending them to Tanzania , where they were prescribed to people visiting clinics .
• Celebrating our 10th anniversary in Finland .