PASSIONATE ABOUT OUR PEOPLE
SUPPORTING OUR STAFF TO BE THE BEST THEY CAN BE
At the heart of Specsavers ’ strong heritage and success story are our people . And while we recognise there is always a need to bring new talent into the business , our number-one priority will always be to retain and develop the great people we already have in our stores , support offices and manufacturing and distribution sites . Our core value of treating people as we would like to be treated ourselves is embedded in our culture and runs through our two-way communication , leadership tools and development . How we do things is as important as what we do .
Focus on learning and development
A commitment to developing our people and providing opportunities for growth and career progression is a fundamental part of the Specsavers success story . We continue to invest in our people by growing their knowledge , skills and behaviours in whatever role they have within our business . And in the past 12 months we have improved our learning and development offer across all parts of the business .
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Prioritise and take action – that ’ s what I ’ ve learned from the Specsavers Academy . Just be the best you can be .
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Hearcare partner , Netherlands
Within our stores
Whether you are a customer visiting us for optics or for audiology , you want great service from someone who takes the time to understand your needs and preferences , and provides you with the best products and services for you . That ’ s why the continual learning and development of our people is so important to us .
A shining example of our commitment to learning and development is Newtownards store partner Leigh Nelson , who has been crowned Retail Ambassador of the Year by the 2016 Worldpay everywoman in Retail Ambassadors programme . Leigh was commended for the commitment she shows to her 20 team members , actively mentoring them and supporting them to develop their professional skills and progress their careers .
Around 700 people in Northern Europe have participated in 1st Class , our official starters ’ training programme , since it launched in June 2016 . This is a new , blended clinical development programme covering everything a new starter needs to know about our company to be able to work in store and deliver first-class customer service . It includes practical and online experience , with six key training stages .