Progress in lenses
We constantly monitor the market for new innovations in
contact lenses, and work with suppliers to design contact
lenses that directly address customer needs. This year we
developed our Serima Sphere lens to improve comfort,
and launched easyvision verius, a unique, monthly silicone
hydrogel lens. Over the past 12 months, we have sold 425
million contact lenses to Specsavers customers.
In addition to that, more than 9,000 customers joined our
contact lens home-delivery scheme Lensmail, and we saw
more than 100,000 new Specsavers contact lens wearers
in Australia and New Zealand. To ensure ever more
Maureen Afafy receiving an eye test.
convenient access to our extensive range of products,
we launched an online contact lens retailing platform in
Norway – a service already offered in Sweden, Australia Maureen Afafy received critical medical treatment
and New Zealand. after Glasgow Forge store optician Hanin spotted the
symptoms of a stroke. Two days before Maureen was
In excess of 40 million ophthalmic lenses were due to go on holiday, she went to Specsavers for an eye
manufactured or supplied to our stores and partners test. She had been experiencing headaches and reduced
last year. Following the success of UltraClear SuperClean vision in one eye and assumed her prescription was out
ophthalmic lenses across Northern Europe, Australia and of date or that she had the onset of a migraine. But when
New Zealand, we have now introduced them to the UK optometrist Hanin examined Maureen, she referred her
market, providing lenses with improved anti-reflection and to hospital immediately, where it was revealed Maureen
scratch-resistance properties, with the added benefits of had suffered a transient ischaemic attack, also known
being water-repellent, smudge-resistant and anti-static. as a ‘mini stroke’. The prompt diagnosis meant doctors
Sight savers… life savers
Specsavers has long championed the importance of
regular eye tests and general eye health. This is often
brought into sharp focus when a visit to one of our stores
ends up saving a customer’s sight, or even their life.
were able to give Maureen the treatment and medication
she urgently required.
‘
I owe my life to Specsavers. If I hadn’t received
my appointment so quickly, the chances are that I
could have died on that plane. I will never miss an
eye examination again. Hanin called me every day
In Denmark, we launched the Complete Sight Club. This to check on my progress and I can’t thank her, and
club is for customers whose lives we have saved through Specsavers, enough for their care, compassion
’
the new Complete Sight health check, which includes and support.
a significant number of additional checks on top of the Maureen Afafy, customer at Specsavers Glasgow Forge
standard eye test, including digital retinal photography.
The Complete Sight health check has saved the lives of
15 people since launch.
A Colchester Hearing Centre customer thanked
Zoe Hurry for her service when she was fitted
with hearing aids. She wrote: ‘Despite my
hearing problems, I left your department feeling
whole again.’
10/11