How you can get involved
At AmicusHorizon we work as ‘One Team’ alongside our residents. We have residents
involved at every level, from neighbourhood projects to Strategic Board.
Residents are:
Repairs and Maintenance Panels
(RAMPs)
L
eading the organisation as resident
members of the Strategic Board
Shaping services through the
Residents’ Council
Monitoring services as members of
Area Panels, Repairs and Maintenance
Panels and Resident Monitor Teams
Improving estates through local
residents’ associations
Mystery shopping to check staff are
delivering high quality services
Influencing our communications
through the Communications Task
Group and Editorial Panels
Challenging and scrutinising how we
spend money through the Value for
Money (VfM) Task Group.
Our Repairs and Maintenance Panel
(RAMP) is a forum for residents and staff
to work together in partnership. RAMP
monitors the performance of our Repairs
and Asset Management Teams to ensure
they deliver an excellent service.
Click to watch our RAMP Members
explaining how they make a
difference.
How are residents’ voices heard?
In 2014/15 we involved 5,177 residents
through consultations, neighbourhood
events, forums, residents associations
and training. We involved residents 6,130
times during the year and achieved good
representative involvement from diverse
groups.
During the year we consulted residents
on many subjects including:
279 residents on lettings
93 residents on services
1,935 residents on our governance
arrangements, which includes Area
Panels and Residents’ Council.
Click here to view how
AmicusHorizon saves
£2.7m annually by involving
residents, finds new report.
The report, Success, Satisfaction
and Scrutiny, finally provided proof of
what we’ve known for years: involving
our residents is the key to increasing
satisfaction and delivering better
value for money.
AmicusHorizon Annual Review 2014/15
7