Annual Review 2014/15 Issue 1 | Page 11

We work closely with residents in our Area Panels to improve communities and neighbourhoods. Tackling ASB Preventing and tackling ASB is a priority for us. We successfully resolve most ASB cases without having to take legal action. We work in partnership with the police, local councils and other agencies. Our aim is to help residents feel safe in their homes and neighbourhoods. in 2014-15 our customer satisfaction with ASB was 96.5%. Click here to read our ASB Statement on our website. Looking after older residents Did you know that one in four of our residents is over 60? Or that over 60s make up a third of our ‘involved residents’? We’ve created a special area on the website, which includes loads of useful information: In 2015 Janet Relf, a Sussex resident, won the TPAS Tenant of the Year 2015 (Southern Region). Click here to hear her talk about her work in her local neighbourhood and her experience of AmicusHorizon.  lick here to find more useful C information for older people. AmicusHorizon Annual Review 2014/15 11