Annual Reports 2017: Opening Doors - Page 4

A New Welcome for Hospital Patients and Their Families One of the great things about “ this new flex unit is it gives us the versatility to separate out these age groups and better meet our patients’ needs … so they will feel better cared for. The unit considerably changes what we’re able to do here for our kids. The newly renovated and expanded hospital entrance admissions area at the Jay and Betty Van Andel Center was dedicated in 2017. In addition to creating a more inviting environment for all visitors to the hospital, the redesign provides more privacy and amenities for incoming patients and their family members. Upon entering, visitors are greeted by a staff member and, depending on their purpose, are directed to a public waiting room or to a private assessment room. A special children’s waiting room with toys and a television was also created. New patien