Annual Reports 2015 | Page 27

Administration , Corporate Services , Human Resources & Finance

2016 Objectives

Administration , Corporate Services , Human Resources & Finance

Creekside Theatre and Live in Lake Country ( Open Air ) websites
Measure
Target
Develop
webpages
to
integrate
with
www . okanaganway . ca
Webpages
May 2016
separately for Creekside Theatre to list events ; and for Live in Lake
developed
Country to promote free open air concerts in the parks .
Online Ticketing System
Measure
Target
Investigate the benefits and services provided by providing online ticketing system .
Online ticket system implemented
2017
Interpretive Centre with OKIB ( MOU )
Measure
Target
Work with Okanagan Indian Band to develop an Memorandum of Understanding ( MOU ) for the operation of an interpretive centre within Lake Country
Develop Memorandum of Understanding
2017
Health Resource Communication
Measure
Target
Improve communications between various health resources in the community .
Improve communication tools
2016
Information Management Strategy
Measure
Target
Conduct a comprehensive review of existing information and records management in order to prepare a detailed Information Management Strategy
Complete plan
2016
Mock Water Billing
Measure
Target
Collaboration between Finance , Communications and Infrastructure Services – Water departments . Develop a new water bill to reflect metered consumption based on proposed new rates . Develop and implement a communications plan to increase customer awareness and understanding of the importance of water use accountability .
Mock water bills mailed to customers quarterly in 2016
April 2016 first mock bill sent to all customers
Financial Software Upgrade Review
Measure
Target
The Finance department in conjunction with the Information
Provide
2016
Management Strategy project is looking to upgrade the current software system being used to provide financial and property information . The goal is to purchase a more robust system that will provide more functionality and expand our ability to provide delivery of online customer service information to customers about their property and associated billings .
recommendation to Council
Purchase Software
Miscellaneous Fees Bylaw
Measure
Target
The Business Systems Review and Council ’ s Strategic Priorities identified the need to review and adjust fees , where appropriate . Numerous fees need to be evaluated in terms of cost recovery , applicability , fee structure , inflation , etc .
Amendment of applicable bylaws .
2016
Increase Activity Guide Advertising
Measure
Target
Increase the quantity and quality of community groups and business advertising in the seasonal Activity Guide published in the Spring and Fall of each year .
Increased revenue
2016 from ads
2015 Annual Report 27 | P a g e