Annual Report - Page 12

Investigations & Resolutions The public trusts the College to address concerns about a veterinarian’s practice or conduct. The College oversees the professional conduct of Ontario’s veterinarians as it receives, investigates, and acts upon matters brought to its attention. The College responds to concerns and investigates complaints from members of the public about veterinarians licensed to practice veterinary medicine. Conduct issues are screened by two Committees (Executive and Complaints) depending on the concern and the breadth of the investigation necessary. A panel of peers, inclusive of a public representative, review and examine the details of each case. The College also offers a voluntary and confidential mediation program to resolve certain types of complaints. Cases that are referred to the Discipline Committee for a hearing are open to the public. Findings from discipline proceedings are available on the College’s website at www.cvo.org and on the Public Register. Matters dealt with by the Complaints Committee 2015 2014 2013 Complaints 180 159 152 Veterinarians involved 236 208 208 No Concerns 150 106 125 Concerns - written advice 55 55 50 Concerns - verbal advice 3 2 2 Concerns - undertaking 6 9 5 Referred to Discipline Committee 5 2 5 Frivolous and vexatious 3 1 13 Cases Withdrawn 2 4 10 Cases remaining under consideration 12 29 8 Referred to Registrar 0 1 - 2015 2014 2013 New appeals (ongoing) 25 12 16 Withdrawn prior to HPARB review 2 4 6 Appealed cases confirmed (won) 7 4 8 Appealed cases returned (lost) 0 0 1 Appealed cases dismissed by HPARB (frivolous and vexatious) 1 1 1 Complaints Decisions Appeals Mediated Resolutions Program The College offers a voluntary and confidential program to resolve certain complaints. The Mediated Resolutions Program (MRP) provides an alternative means of resolving disputes through negotiation. The goal of the MRP is to resolve complaints in a manner that protects public interest while giving all parties the opportunity to participate in seeking a positive and constructive resolution. This approach focuses on quality improvement and education, not punishment. An independent facilitator works with both parties involved to reach a mutually agreeable settlement. In 2015, 11 cases went through the MRP program, with three cases ending in a mediated resolution. College of Veterinarians of Ontario    Page 12