Annual Report 2018 ANNUAL REPORT 2018 single page - Page 8

06 #1 CLIENT CHOOSES POINT OF ENTRY OMNI-CHANNEL WEBSITE AI EMAIL S ERV IC E CHAT MORE INFO ON CLIENT NEEDS PHONE S U IT E #2 CLIENT CHOOSES MODE OF ENGAGEMENT ONLINE LEARNING PLATFORM AI CHAT WEBINAR PHONE FACE-TO-FACE SKYPE PRACTITIONER SKILLS