Annual Report 2018 ANNUAL REPORT 2018 single page | Page 8

06
#1 CLIENT CHOOSES POINT OF ENTRY
OMNI-CHANNEL
WEBSITE
AI
EMAIL
S ERV IC E
CHAT
MORE INFO ON
CLIENT NEEDS
PHONE
S U IT E
#2 CLIENT CHOOSES MODE OF ENGAGEMENT
ONLINE LEARNING
PLATFORM
AI
CHAT
WEBINAR
PHONE
FACE-TO-FACE
SKYPE
PRACTITIONER
SKILLS