Annual Report 2018 ANNUAL REPORT 2018 single page - Page 6

04 This significant investment enabled us to create a new business architecture, putting clients at the centre of its design. It has enabled us to respond to six key drivers of disruption: changes to funding models in the human service sector; new technology; social changes; changes in lifestyle and client expectations; new entrants to our market and global trends. Our Blue Skies Project brought together a combination of existing and new projects, it challenged us to think differently and to engage with new skill sets and capabilities. The technology strategy encompassed the integration of systems under Office 365 and Dynamics, making other non-integrated systems redundant. The Blue Skies Project enabled us to review, re- think and re-design the way we run our business and provide services to our clients and from this a reorganisation of our human resources to respond to new efficient ways of working, stopping redundant functions, creating new functions and capabilities and bringing in new capabilities to enable the ground work created by the investment to be taken forward. You can read more about our transformation and new ways of working on page 6. These types of transformations require commitment, perseverance and tenacity. Many staff have worked diligently to deliver on the outcomes, staff have transitioned and adapted to the changes during uncertainty and have demonstrated patience and endurance during the changes. The Board and Executive appreciate the efforts and commitment of all staff that have enabled the Blue Skies Project to come to life from late 2018. The operational savings enabled by these efforts and by two years of investment in the integration of all new systems in a new structure that prioritises service and innovation, are budgeted to have the organisation trading positively, with more reach and capacity, from the 2019 financial year. Alan Gibson Chairperson Patricia Occelli CEO “The Blue Skies Project enabled us to review, re-think and re- design the way we run our business and provide services to our clients and from this a reorganisation of our human resources to respond to new efficient ways of working, stopping redundant functions, creating new functions and capabilities and bringing in new capabilities to enable the ground work created by the investment to be taken forward.”