09
NEW WAYS OF WORKING
ANALYTICS
SOCIAL LISTENING
MARKET TESTING
COPRODUCTION
AND CO-DESIGN
NEW AND IMPROVED SERVICES
CAPTURING NEW
DATA ON DEMANDS
INTEGRATED SYSTEMS
(HRM, FINANCE, CRM)
Free up resources and savings back into service delivery and viability
Customer choice and voice at centre of design
More resources to customers through non face to face options
Increased staff capabilities
Greater capacity to respond quicker and use resources more nimbly