Annual Report 2018 ANNUAL REPORT 2018 single page - Page 11

09 NEW WAYS OF WORKING ANALYTICS SOCIAL LISTENING MARKET TESTING COPRODUCTION AND CO-DESIGN NEW AND IMPROVED SERVICES CAPTURING NEW DATA ON DEMANDS INTEGRATED SYSTEMS (HRM, FINANCE, CRM) Free up resources and savings back into service delivery and viability Customer choice and voice at centre of design More resources to customers through non face to face options Increased staff capabilities Greater capacity to respond quicker and use resources more nimbly