Annual Report 2018 ANNUAL REPORT 2018 single page - Page 10

08 CAPACITY TO MANAGE RESOURCES AND RESPOND TO CLIENTS MORE NIMBLY OPPORTUNITIES THROUGH CLIENT EXPERIENCE SYSTEM NEW PRODUCTS AND CLIENTS NEW REACH WITH EXISTING PRODUCTS This new technology will allow us to have greater access to data, a new way of capturing and understanding their needs and a new way of working to enable us to create appropriate responsive solutions for clients and staff. GREATER GEOGRAPHICAL REACH NEW SERVICE MODALITIES