Annual Report 2017 - Page 33

Top 5 questions members of the public ask us Public and Physician Advisory Services The Public and Physician Advisory Service serves as the initial contact for members of the public and the profession. Advisors provide information about CPSO policies and assist with a wide variety of questions about physician practice. Advisory staff members are the initial contact for complaints and resolve issues when possible and appropriate. They respond to thousands of inquiries annually. Toll Free: 1-800-268-7096, ext.606 47,815 Calls WERE RECEIVED FROM THE PUBLIC H  ow do I access a copy of medical records? A  re physicians permitted to charge block fees? Top 5 questions doctors ask us H  ow can I find a family physician?  ow long must I maintain H my medical records? H  ow do I file a complaint against a physician?  ow do I end the patient- H physician relationship?” C  an my physician terminate me as a patient?  m I required to make a A mandatory report in this particular circumstance?” 5,122 Calls  ow do I maintain patient H confidentiality in this particular circumstance?”  an you help me complete C my annual renewal form?” WERE RECEIVED FROM PHYSICIANS CPSO ANNUAL REPORT 2017 // page 33