Annual Report 2017 - Page 28

initiative would only be successful if it was well and truly informed by the experiences of the public, the profession and health and medical organizations. We began with a broad preliminary consultation on the topic of continuity of care and the current Test Results Management policy. We supplemented the thoughtful responses from the consultation feedback by conducting two public opinion polls. These surveys probed Ontarians on issues including the availability of their physicians (e.g., ease of getting an appointment), their preferences regarding accessing care when their physician is unavailable, their experiences and expectations regarding test results, and their perceptions of the importance of various continuity of care issues. To facilitate increased engagement in the process and to provide the working group with different perspectives on the issues, we also invited speakers representing primary care, hospitals, and patients to make presentations directly to the Working Group. In addition to our direct engagement with stakeholders, we conducted a comprehensive literature and jurisdictional review. With all this information, the Working Group set out todraft nuanced, balanced, and practical expectations. CPSO ANNUAL REPORT 2017 // page 28