About
Accord How every £1
of rent is spent Our
stock Response
to repairs Repair
satisfaction CP12
certificates Social media
engagement Compliments
and complaints Average
void days Average
weekly rent Empty
homes Employee
profile
G1 V1 HCA RATING 30 p SERVICE COSTS GENERAL NEEDS HOUSING 9,332 2h 19m CUSTOMER SATISFACTION 98% 100% TARGET FACEBOOK LIKES 954 COMPLIMENTS 74 TARGET 7 £89.84 ACCORD HOUSING
ASSOCIATION AS AT MARCH 2017 194 1,714
13,000 HOMES 25 p 1,890 8.85 days 96% 100% 4,948 509 ACTUAL 8 £101.58 BROMFORD 13.22% 490
340 YEARS OF COMBINED
EXPERIENCE 14 p MANAGEMENT COSTS 312 £110.46 33.95 59
40 LOCAL AUTHORITY
PARTNERSHIPS 13 p ROUTINE MAINTENANCE 1,183 £87.81 50,000 HOURS OF RESIDENTIAL
CARE GIVEN EACH WEEK 16 p PLANNED MAINTENANCE DEVELOPMENT ONSITE 96% 2 p 13,213
CARE AND SUPPORT
SERVICES RATED GOOD
14
Accord Housing Association
INTEREST
VOID LOSSES
SUPPORTED HOUSING
SERVICES
RESIDENTIAL CARE AND
REGISTERED NURSING
SERVICES
SHARED OWNERSHIP
ACTIVITIES
496
TOTAL
EMERGENCIES
NON-EMERGENCIES
RIGHT-FIRST-TIME
SATISFACTION
ACTUAL
TWITTER FOLLOWERS
COMPLAINTS
(all resolved)
BLACK COUNTRY HOMES
MIDLAND HEART
EMPTY HOMES LET
IN THE LAST YEAR
AVERAGE DAYS
TAKEN TO LET
WHITE
BLACK
MIXED
815
ASIAN /
ASIAN BRITISH
41
OTHER
43
UNKNOWN
Annual Report 2017
15