City Manager's Annual Report 2017 | A Year In Review | Page 9
T R A N S P A R E N C Y
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The City Clerk’s Office has instituted a new system that keeps requestors in the loop on the status of
their public records requests, speeds up the fulfillment process, tracks progress and improves the overall
public records request experience in a variety of other ways.
PUBLIC
RECORDS In May 2017, the new Public Records Request Program was launched using a software program called
REQUEST GovQA. With this system, it only takes a click of a button on the City’s website to make a public records
request. This program has streamlined the process of handling incoming requests , allows the Clerk’s
Office to place electronic documents responsive to requests on the City’s webpage at no cost, for easy access, and unifies
the internal processes.
In 2017, the City processed 1,658 requests through this new system.
GovQA has given the City the ability to immediately acknowledge requests, provide documents electronically, track the
progress of requests and preserve the history of each request processed. It has reporting capabilities enabling the
City to produce metrics about the public records request process. With this program in place, the City meets statutory
requirements, and the completion time for Public Record’s Requests has been reduced to an average of 2.85 days.
2017
1,658
Requests
processed
CITY OF PORT ST. LUCIE
2.85 Days
average
completion
time
A N N U A L R E P O R T 2017