City Manager's Annual Report 2017 | A Year In Review | Page 32

32 | 3. The Port St. Lucie Civic Center has made many internal IMPROVED CIVIC improvements to enhance CENTER BOX rentals and amenities, including OFFICE upgrades to its portable stage, dance floor, audio- visual equipment, refurbished street lighting and new signage. But it’s probably the changes to the box office that will resonate most with customers. In 2017, the Civic Center instituted online ticketing for events. This allows customers to buy tickets for concerts, shows and other events online, instead of in person at the box office. C U S T O M E R S E R V I C E These improvements resulted in the sale of 4,229 tickets in Fiscal Year 16/17. Of those, 1,020 were sold online, resulting in an increase in Box Office revenue of 28 percent or $10,639.77. While enjoying the amenities at the Civic Center, patrons can have a bite to eat at the Café, which re- opened for business in 2017. THE CITY’S EXCEPTIONAL VOLUNTEERS The City’s team of almost 200 volunteers help boost staff’s efforts in providing exceptional service to customers, everywhere from the Saints Golf Course to individual City departments. In 2017, the City’s Volunteer Coordinator stepped up efforts to recruit active volunteers by attending job fairs, speaking at local high schools to making volunteer promotional videos. Volunteers contributed more than 28,000 hours of time to the City in Fiscal Year 2016/17. The City’s Police Department was the recipient of the 2017 IACP/Bodyworn Leadership in Law Enforcement Volunteer Programs Award. The award recognizes volunteer programs that demonstrate innovative, effective practices for augmenting sworn or civilian staff and/or improving service delivery to their communities. #IAMPSL CITY OF PORT ST. LUCIE A N N U A L R E P O R T 2017