ENGAGING
Engaging
People want and need to participate in the decisions that affect them. We
believe that our processes are stronger, and our policies are better when people
have a voice in those matters that impact them.
S
o how can we do things better? We believe
the answer lies in tapping into the col-
lective knowledge and wisdom of all our
stakeholders – the public, the profession,
the government and health-care organizations.
For example, we believe that those people
with the best insight about our complaints pro-
cess are those who have firsthand experience of
the process.
In August 2016, we launched a real time
feedback survey for all parties involved in public
complaints to find out what they think we can
do better. Complainants and those physicians
who are in the complaints process can visit a web
portal and complete a confidential survey about
their level of satisfaction with the investigation
process. This includes gauging satisfaction with:
Speed of process
Objectivity/neutrality of investigator
bility of investigator to understand the
A
issues and details of the concerns
Developing Policy: Your Guidance
Informs Our Guidance
One of the College’s roles is to provide guid-
ance to physicians on matters that relate to their
practice. The development of relevant, reasonable
policy is one of the ways that we provide this
guidance.
We work hard to ensure that our policies
fulfill the College’s public interest mandate, and
provide clear, useful guidance to the profession
and public. Our robust process includes a pre-
liminary consultation, a comprehensive research
and jurisdiction review, and a thorough analysis
of the issues and the relevant legislation.
And then we set out to find out what you
think of our proposed policy. Is it workable,
practical and reasonable? If not, we want to hear
about it.
Our consultation process has been developed
to ensure that we are inclusive, and can obtain
feedback from everyone who has an interest in
the subject matter.
egree to which the parties were kept
D
informed about the progress of the
investigation
hether they felt their complaint was taken
W
seriously (complainants only)
hether the parties believe that clear
W
reasons are provided for the decision that
was made.
32
COLLEGE OF PHYSICIANS AND SURGEONS OF ONTARIO