Compliments and complaints
25
Average void days in maintenance
367
(all resolved)
CP12s
Target
Actual
7
8.8
Response to repairs
Target
Actual
100%
100%
Emergencies: 2 hours, 34 minutes
Non-emergencies: 11.78 days
Example:
Average weekly rent
as at 31 March 2015
£86.01
£102.23
£107.93
Midland Heart
Bromford
Black Country
£86.54
(General Needs, Walsall)
Accord
Annual Report 2016
19