Annual Report 2016
Caldmore Community Garden transformed
Volunteers from South Staffs
Water have helped transform
a derelict house and garden
into a thriving community
centre in the heart of
Caldmore, Walsall.
volunteers were able to help with
laying a new disabled-friendly
path, painting the inside of the
property and supplying some
spare furniture, as well as donating
items for use in the kitchen.
Caldmore Village Festival Group
was working with a number of
organisations to make over the
land and a former caretaker’s
house when South Staffs Water
was contacted for help with
getting a new water supply to
the house. In addition to this, our
Chris Watson, who runs South
Staffs Water’s volunteering scheme,
said: “This is a fantastic example
of what can be achieved when
people pull together for the
benefit of the whole community.
It’s a lovely little oasis right in the
middle of Walsall.”
SSI Services encourages its people
to actively participate in their local
communities by giving them work
time to volunteer in projects of their
choice. The division is keen to expand
the activities currently carried out,
with the support and guidance
of their clients to promote and
encourage opportunities in this area.
Customers
Innovation, customer satisfaction,
providing a quality service
and building and developing
relationships with our customers,
whether household or business
customers, are all key to the future
success of the Group.
Echo raised money for several
charities during the year, including
the World’s Biggest Coffee Morning
in aid of Macmillan, Wear It Pink
Day in support of Breast Cancer
Awareness and donating over £700
worth of toys to the annual Family
Christmas Appeal which is a joint
initiative between The Salvation
Army and St Vincent DePaul. Echo
also supports two Northern Irelandbased animal charities; Crosskennan
Lane Animal Sanctuary and MidAntrim Animal Sanctuary.
South Staffs Water has established
a new Customer Panel – an
independent and impartial board
of customers, stakeholders and
experts whose remit it is to provide
a rigorous, customer-focused
assessment and challenge of the
business and its plans.
Several of our businesses have
also implemented new quality
management processes and
customer satisfaction surveys to
enable them to either understand
areas for improvement or, in some
cases, suggest improvements
or changes, strengthening our
relationship with them.
“SSI Services
encourages
its people
to actively
participate
in their local
communities
and is keen
to expand
the activities
carried out.”
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