Annual Report 2016 - Page 15

Annual Report 2016 Valuing our people We are committed to making South Staffs Water a great place to work with a safe, positive and rewarding working environment. We reduced accidents in the workplace by 20% last year and we will continue to place focus on ensuring the highest employee safety standards in the year ahead. Our annual employee survey will continue to play an important role in helping us to understand the feelings and motivations of our people and we will work to use the results to act in areas such as training and development. Employees are encouraged to support the water industry’s charity, WaterAid, and are provided with opportunities to get involved. Over £35,000 was raised in 2015/16 with activities including a group cycling 95 miles along the Shropshire Union Canal, a fly fishing competition and a dinner dance. The year ahead As we progress through this five year regulatory cycle, much of our activity is mapped out. Our primary business objective of consistently supplying excellent quality water to customers as well as achieving our other performance commitments remains and we must focus on ensuring that the predicted benefits of investing £480m to achieve these outcomes are fully realised. We will continue to develop our systems, processes and organisational structures in preparation for the non-household retail business opening up for competition in April 2017, with significant change expected in a number of areas. This new era presents both risks and opportunities for the business and we will continue to ensure we have identified and planned accordingly for both. With the recent publication of Ofwat’s ‘Water 2020: Our Regulatory Approach for Water and Wastewater Services in England and Wales’, the direction of future regulation is becoming clear. Whilst the full implications are yet to be fully evaluated, early indications are that the broad objectives align with the direction of travel within our business. Key components of this are understanding our customers’ needs, adapting to change in a positive way and ensuring that we look after our resources and environment whilst continuing to provide excellent value for money. We look forward to meeting these new challenges. Local school children participate in the opening of the new nitrate treatment plant at Fleam Dyke. 13