Annual Report 2016 STRATEGIC REPORT 20% reduction in workplace accidents “We will engage with 30,000 customers in debt each year to help them manage their water accounts and consumption.” 12 Environmentally sustainable operations We hold a good long-term track record on leakage and work is ongoing to ensure we continue to meet our targets. This includes fitting many more additional flow meters in the Cambridge distribution network to automatically monitor consumption and support leak detection performance improvements. Reducing the carbon emissions from the power we use to pump water around our networks is a key target and activities include the installation of solar panels to a number of operating sites during the year. We will continue to encourage our communities to access our sites that are open to the public as well as to provide opportunities to support increased knowledge of the water cycle and the environment we live in. A particular highlight was the opening of the new nitrate treatment plant at Fleam Dyke in Cambridge which involved a local school and the Mayor. This asset will improve the quality of the water we supply to the local community for many years to come. Fair customer bills for all Our household customers have some of the lowest bills in England and Wales and we are working to make sure they remain affordable. We are committed to reducing customer bills over the five year AMP period and will continue to support our most vulnerable customers with a range of help when they need it most. We will engage with 30,000 customers in debt each year to help them manage their water accounts and take control of their consumption. We have a range of solutions for customers that struggle with bills including our Charitable Trust, Water Direct and WaterSure and the current year will see the implementation of a renewed strategy on affordability including a new social tariff. Consultation with customers showed strong support for the introduction of a cross subsidy for the tariff to support those customers in need of additional support. Available to all customers, it will provide a significant discount on bills subject to eligibility based on income and expenditure. We aim to help 7,000 customers this year with targeted support through the new social tariff.