INTERRELATE . ORG . AU
A message from Interrelate ’ s CEO
The 2016-17 financial year has been an exciting and successful one for Interrelate . We have been on a transformational journey to improve our efficiencies , increase our productivity and ensure service quality and positive outcomes for consumers – and this year has seen a significant investment to enable the continuation of this journey .
National expansion and service growth
Patricia Occelli
May 2017 saw the realisation of our first move to obtain a national footprint . Our amalgamation with Family Life Victoria , an organisation that – like Interrelate – stemmed from the Father & Son Welfare Movement of Australia , has enabled a new suite of programs targeting Kindergarten to Year 12 to be developed and new services being offered to schools in both New South Wales and Victoria . In addition , Interrelate was certified as an approved provider by the Office of the eSafety
Commissioner . As a result , we are now able to deliver programs on a national scale . In 2016-17 , we had a number of successful tenders , including :
»»
ClubGrant for Sista 2 Sista in the Lower Mid North Coast : $ 27,000
»»
ClubGrant for Mental Health Month in Sydney South : $ 4500
»»
Office of the eSafety Commissioner for our 2016 Festival Of Films : $ 2000
»»
ClubGrant for Enhancing Adolescent Access in the Lower Mid North Coast : $ 1900
»»
Stockland Community Grants for our 2016 Festival Of Films : $ 1000
»»
WayAhead Mental Health Matters award for Family Mental Health Support Service ( CONNECT ): Highly Commended
»» headspace Central Coast for counselling : dependant on referrals
Service quality
To determine whether Interrelate clients achieve goals or resolve their issues , Interrelate has implemented a set of client-focused outcome measures . These measures have now been routinely applied across all of our service delivery over the past 12 months .
Our findings are that clients attending Interrelate services resolve their issues and achieve their goals , and the overwhelming majority ( more than 80 per cent ) report positive increases in their levels of knowledge , skills , connection and confidence in being able to address the issues for which they sought assistance . In addition , it is reported that the impact of current issues on their different life domains has abated . Our next stage of investigation is to explore which segments of our client group we are assisting most and how we can tailor or alter our service delivery to maximise outcomes for groups that aren ’ t faring as well .
This year also saw the completion of a groundbreaking research study , entitled Certifying Mediation : A Study Of Section 60i Certificates , that investigated the outcomes for clients who received a certificate that certifies attendance or non-attendance at family dispute resolution . The study is available on Interrelate ’ s website and will also appear in the working paper series for the Centre for Social Research & Methods on the Australian National University website .
Our greatest asset is the knowledge and professional insights of our staff , and this year the contribution and expertise of our staff continued to enhance our service delivery through service practice groups :
»»
The School Services practice group has been active in aligning Interrelate ’ s and Family Life Victoria ’ s school programs to create one single suite of programs that covers the entire curriculum from >
PAGE 6