A N N UA L R E P O R T 2016 - 2017
A message from Interrelate’s Chairperson
the future. Customer experience will begin with linking of all major centres and live-streaming
connection through an omni-channel and be co- celebrations that were mingled with a video showing
ordinated by a customer relationship management highlights of Interrelate’s first nine decades.
system. Both new and improved services are becoming
Alan Gibson
flexible as digital technology becomes pervasive, It was saddening, however, when our Northern NSW
converging with societal changes to reshape what we centre suffered a devastating flood after Cyclone Debbie.
do and how we do it. Next-generation analytics will We are impressed by the resilience of staff to such
expand beyond measuring and describing the past to difficult circumstances, adapting to limited space and
predicting what is likely to happen and optimising what resources as longer-term options are scoped.
It is a privilege to present this report to our members on should happen. These possibilities will drive new ways the 2016-17 financial year, on behalf of your Board. of working. Well-supported and empowered employees On the plus side, reconnecting with Family Life Victoria
will make the most of these possibilities for the benefit (FLV) has been like a reunion with a sibling. Antony
of Interrelate’s current and future clients. Floyd, having chaired FLV, joined the Interrelate Board
All five of our strategic priorities, our services, staff,
funding, relationships and meeting our responsibilities
and has assisted the transition. The Board welcomes all
have come together in the organisation’s Blue Skies The Board thanks all staff, not only for continuing quality of FLV into the Interrelate family. Other changes on the
technology project. Our untiring CEO, Patricia Occelli, work, but also for their significant input into Blue Skies, Board included Colin Adams and Lisa Sweeney stepping
is leading Interrelate’s committed and creative maximising the improvements and opportunities this down at the 2016 Annual General Meeting, and Nur
executive team to reinvent the organisation with Blue project provides. The majority of Interrelate’s funding Oyman stepping down in early 2017 when taking up
Skies to be fit for the future “from the outside in”. The is provided through the Department of Social Services. overseas employment. I thank Colin, Lisa and Nur for
Board’s commitment to Blue Skies comprises the most Interrelate has shown the Blue Skies strategy to the their service. Lynette Moodley now strengthens the
significant overhaul for Interrelate in a generation. The team there and has received positive feedback for the Board with clinical expertise, and Marcia Balzer has made
project’s costs in this financial year contributed to a determination to drive service quality and efficiency, to an impressive start at filling Lisa’s enormous shoes with
financial loss, but it is an investment in the future, maximise the social benefit achieved. her communications expertise.
Interrelate’s 90th birthday in November 2016 and the I thank all Directors for their guidance, their dedication
as the Board budgets for all project costs to be recouped
– with additional continuing savings – within two years.
opening of the new Graham and Anne Seton building in and their passion to see the organisation thrive in
Blue Skies is a single system that integrates almost every Port Macquarie in January 2017 were high points for the strengthening relationships and enabling people to
aspect of what Interrelate does and will need to do into 2016-17 year. The 90th birthday involved the electronic work through life’s challenges. •
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