Looking to the future
This new year promises to be a year
rich in opportunities for growth. In
particular, it is anticipated that the
expansion of non-household retail
competition in the UK water industry
in 2017 will create opportunities for
Echo across all service areas.
Through our focus on pursuing
opportunities to add new clients,
continuing to expand the services
provided to existing clients and the
ongoing process of identifying and
acquiring businesses aligned with our
strategy and which add value to our
client base, we expect to see a period
of sustained growth across our three
core business areas.
To support this, Echo has
strengthened the sales and marketing
team and put in place a renewed
strategy to establish our brand in
sectors which offer opportunities for
long-term growth.
Proud to be
a member of the
Institute of
Customer
Service
25
Annual Report 2015
and one UK National Contact Centre
award. We also joined the Institute
of Customer Service, the UK’s
independent professional body for
customer service, a further indication
of our ongoing commitment to
deliver exceptional customer
experiences on behalf of our clients.