93,000 calls handled for
888,246
ceramic poppies
Echo’s turnover
grew to over
£30m
for the first time
£30m
Our position in the sector has been
further strengthened with the
acquisition of utilities market specialist,
Grosvenor Services Group in February
2015. Combining Grosvenor’s field
based skills with our existing office
based collections expertise and
Annual Report 2015
Strengthening our collections
division
The market for debt collection services
remains buoyant and the demand
for services is strong. The challenges
of universal credit, protection for
vulnerable customers, innovative
methods of collections and ways of
ascertaining customers’ ability to pay
are key issues affecting the sector.
Quality data, efficient systems and
positive customer engagement are
at the forefront of debt recovery
strategies.
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