Annual Report 2015
Planning is at an advanced stage on
the UK’s largest rainwater recycling
system at the North West Cambridge
development. The innovative
development, in partnership with
the University of Cambridge, has two
water supplies installed on the 150
hectare site – one which recycles rain
and surface water to use for flushing
toilets, clothes washing and garden
watering, and another supplying
high quality treated water for
drinking, cooking and bathing. Both
are designed to minimise potable
water consumption at the £1 billion
development which will include
3,000 homes, 2,000 student rooms,
a supermarket, hotel and school, as
well as other community facilities.
We have finished the AMP 5
investment period having delivered
our plans and commitments yet
remain mindful of the challenge and
opportunity that AMP 6 presents.
The next five years will undoubtedly
require increased innovation and
greater customer engagement
alongside our traditional focus on
operating efficiency, long-term asset
stewardship and excellent customer
experience.
10
A plan for our future
The last 12 months has brought
about the completion of the PR14
regulatory process. The resulting
plan has been founded on one
of the largest pieces of customer
engagement we have undertaken
to date. This direction is expressed
through 5 Outcomes and 15 specific
Outcome Delivery Incentives,
covering all aspects of our operations
from excellent water quality and
customer service to fair customer
bills and environmentally sustainable
operations, as well as the provision
of secure and reliable water supplies.
In addition, we have also developed
further targets which will create
sustained focus on employee
satisfaction, health and safety
and readiness for business retail
competition.
Continued commitment
Excellent water quality now and
in the future
The quality of water we deliver to
customers daily is ultimately the
most important thing we do. Our
commitment is to invest more in our
treatment works and networks over
the next five years and beyond.
• We aim to achieve 100% water
quality compliance across both
regions.
• We are committed to improving
how our customers perceive the
quality of our water through its
appearance, taste and odour,
particularly in the South Staffs
region.
In addition to our regulatory
commitments, we have set improving
the quality of our water as the
pre-eminent target for the business
moving forward. The period ahead
will likely see significant investment
into key production assets both in
the South Staffs and Cambridge areas
of operation as we seek to improve
the water quality for customers in the
long-term.
Secure and reliable supplies
An unusually dry autumn period
brought some challenge to the
water resource position but this was
managed effectively and resulted
in no customer impact. We are
pleased to report that we have a
healthy resource position for the
25-year planning horizon with no
new resource development required,