Annual Report 2014 - Page 31

Whether the process was found to be effective, fair and efficient Whether decisions were supported by clear, adequate reasons Whether decisions were instructive for physicians and, as a result, integrated into practice. Findings include the following: t he need for more updates by investigation staff throughout the investigation; the need for more resources in informal resolution efforts; and the need to make it easier to find information about making a complaint on our website. We will use these results to improve our services and decision-making processes and have also directed that steps be taken to incorporate a mechanism in College processes that would allow both patients and physicians to provide real-time feedback about their experience with the process. The Value of Different Perspectives Different perspectives help make a good initiative become even better. Different perspectives can provide us with insight when we are on the wrong track. Over the last several years, we have signific