Whether the process was found to be effective, fair and efficient
Whether decisions were supported by clear, adequate reasons
Whether decisions were instructive for physicians and, as a result,
integrated into practice.
Findings include the following:
t he need for more updates by investigation staff throughout the
investigation;
the need for more resources in informal resolution efforts; and
the need to make it easier to find information about making a
complaint on our website.
We will use these results to improve our services and decision-making processes and have also directed that steps be taken to incorporate a mechanism in College processes that would allow both
patients and physicians to provide real-time feedback about their
experience with the process.
The Value of Different Perspectives
Different perspectives help make a good initiative become even better. Different perspectives can provide us with insight when we are
on the wrong track. Over the last several years, we have signific