Annual Report 2014 - Page 28

Achievements 1 Shortened decision release times. The average decision-release timeline was 8-11 weeks, a decrease of 3.5% over the previous year. This was accomplished despite an increasing volume of cases. 4 Strengthened ICRC decision-making processes and practices with tools to help committee members make consistent and reasonable decisions. These include reference guides, information sheets and FAQs. 2 Prioritized cases based on severity. In 2014, 46 investigations were identified as high-risk, more than double the number of high-risk matters identified in 2013. 5 Piloted online assessor training modules. The assessors reported finding the modules very helpful. 3 Continued to implement abbreviated investigation strategies for less serious matters, with a more robust streaming of “frivolous and vexatious” complaints. ICRC deemed 200 complaints as “frivolous and vexatious” in 2014, compared to 66 in 2013. 6 Conducted more pre-hearing activity, resulting in a 50% reduction in the late cancellation of hearing days in 2014, as compared to the prior year. This resulted in a cost savings. 7 Recruited 204 new assessors for investigations, a 51% increase over the number of new assessors in 2013. Dr. Brenda Copps, Council Member On The Horizon • How many charts are required to accurately assess a physician’s quality of care? Historically, we have used about 25. We are going to study whether it can be fewer. • We will explore the feasibility of electronic hearings. Technology offers the promise of a more cost-effective and efficient way of conducting hearings. • We will test a risk-based approach to case assessment and decision-making. A simple tool has been developed that will assist panels in deciding whether to take action on a single complaint, with a view to minimizing potential risk to a future patient. 26 COLLEGE OF PHYSICIANS AND SURGEONS OF ONTARIO