Annual Report 2013 | Page 25

ICR Committee Decisions The ICR Committee recognizes that its decision-making needs to be consistent, transparent and reliable in order to be fair. It has developed a number of tools and frameworks to facilitate consistent and reasonable decision-making, including reference guides, information sheets and FAQs. ICRC Patient Complaints   2012* 2013 N % N % 1,941 80% 1,256 59% Advice 119 5% 461 21% Caution in Writing 190 8% 203 10% Caution in Person 75 3% 88 4% Referred to Discipline Committee 38 2% 52 2% SCERP 57 2% 76 3% Undertaking 17 0% 10 1% 2,437 100% 2,146 100% No Action Other Action Total * ollowing a quality assurance audit, it was found that certain numbers which appeared in the 2012 F Annual Report had been incorrectly labeled. The numbers have been updated here. 33 HPARB returns 509 decisions appealed to HPARB 37 Discipline hearings completed 2 Fitness to Practice hearings Annual Report 2013 23