Annual Report 2013 | Page 23

Registrar’s Investigations include review of 25 patient charts by an external assessor, interviews, and often observation. Incapacity Investigations include various types of external health assessments, interviews, and review of records. New Matters (Investigations) 2012   2013 N % N % New Matters 3,992 100% 3,497 100% Intake 1,073 27% 859 25% Public Complaints 2,508 63% 2294 66% Registrar’s Investigations 346 9% 280 8% Incapacity Investigations 65 2% 64 2% As of December 31st, 2013 The Issues and Trends Over the past 2-3 years, some notable trends have included investigations regarding: •  creening potential patients for admission into practices; s •  ermination of the physician-patient relationship; t •  hysician advertising; p •  are and record-keeping in walk-in clinics; c •  dverse events in out-of-hospital premises a •  athology and radiology practice; p • telemedicine; and •  elegation d Use of Individualized Educational Plans (IEP) If,