AmCham Macedonia Fall 2015 (Issue 47) | Page 3

CONTENTS

6

Outsourcing Trends:
Globally and in Macedonia
• Deloitte’s 2014 Global
Outsourcing and Insourcing
Survey
• Practices of 16 AmCham
Members
• Local Outsourcing Industry:
Imported or Home-Grown?

9 Views on Customer Service by
CMX Solutions
11 Seavus’ Advice for First Timers
14 Infinite Solutions’ Insights
16 KPMG Macedonia on the
Finance & Accounting sphere
OTHER ANALYSIS
17 World Bank Findings on Local
Accounting and Audit Practices
© by IWM Network
18 Marriott Skopje Expectations
19 Member Feedback on Financial Discipline
AMCHAM NEWS
Implementation
24 15th Annual General
20 Latest Legal Changes
Assembly
22 Company Giving Practices
27 CSR Program Design and
Management Workshop
28 Neighboring AmCham EDs
Visit to Boost Member
Benefits
30 Strengthening Students’
Communication Skills
32 AmCham M2M Learning
Series
34 European AmChams Meet in
Milan
Fall 2015

Issue 47  3