AmCham Macedonia Fall 2015 (Issue 47) | Page 10

ANALYSIS

And that is definitely easier done when such processes are delivered by
a specialized organization, than by some dedicated
in-house call centers in companies where the customer
service is not the core business.
Outsourcing and Customer...
continued from page 9

Business models that outsource customer care are far
from mainstream in Macedonia. This is probably largely
due to the relatively recent local recognition of customer care as an indispensable company function.

Dutch, Portuguese and English). Our strategy is to
develop long-term client relationships by constantly
improving their customers’ experience to increase
their competitive advantage in the markets in which
they operate. Our services are also available to Macedonian companies, who stand to gain from the knowhow and experience we have gathered while working
for Western European clients.

However, as local companies are faced with constantly
increasing competition and pressure to optimize processes while ensuring customer satisfaction as a competitive advantage, business practices are bound to
evolve.
CMX Solutions Skopje is a German company that provides outsourced customer care call centers mainly for
German companies, but is also active in other European markets. Currently, we support our clients in
seven languages (German, Italian, French, Spanish,

© by IWM Network

Google Street Views of Macedonia
A number of local media reported in early October that the Google Street View Gallery of Macedonia now features
over 360 panorama images of the country’s biggest tourist destinations, including Skopje, Bitola, Ohrid, Mavrovo, Rostusa and Lake Ohrid (pictured here).

10   Fall 2015

Issue 47