Amarantine Volume 4: Expectations! - Page 37

As a coach, if you do not have a clearly stated service contract you will be walking into problems with your eyes wide open. Different clients have different expectations of you, and these expectations need to be clearly expressed and always put into a written format. For example, a coach who told the client during the initial set up conversations that if the client did not give 48-hour notice of cancellation or rescheduling of a session, the particular session would be forfeit. This means that there would be no refund and no free rescheduling of said session. This example, in practice could be construed as a verbal contract. If you have no audio recording of this conversation, nor have you followed up the conversation with written clarification of what was discussed and agreed, it will end up being your word against your client. processes and procedures you both agreed during the initial conversations. In my model of the world, coaching should not take place until both parties agree on the contractual way forward. Clarity equals customer satisfaction. Curly Martin © 2018 Curly Martin Curly Martin, MAOC, MSFB, MSOA, AFC, AFM is a best-selling author, a sought after international speaker, and a pioneer of Life Coaching in Europe. Nine times out of ten, your client is going to forget you ever said anything about cancelled sessions and he or she will be very angry when you try to implement the forfeit. This is not a situation you want to find yourself in and one which can be easily avoided by producing a simple contract, having codes of conduct and terms and conditions of business. This might sound like a lot of work and in the initial stages of setting up your coaching business this will take time. However, once you have templates created and your terms and conditions are displayed on your website the job is nearly done. The only actions you will need to take is to adjust the contract to reflect the specific client details and the Volume4 AMARANTINE 37