car : wundervisuals / istock ; couple : antonio Guillem / istock
4 yOur 24 / 7 safety net
These days , it seems like everyone trumpets their 24 / 7 support service , but have you ever tried to take them up on the offer ? If you ’ ve booked on a major travel website and then called to make a change or resolve an issue , you ’ ll know that by and large you ’ ll be connected to a massive call centre . Not at AMA . We take support really seriously . Our dedicated travel professionals in Alberta are available by phone at any time should you run into an emergency while you ’ re away . Think of us as your own personal MacGyver ; we ’ re here to get you out of any travel jam . You ’ re in good hands no matter how you ’ ve booked your getaway or how much of it you ’ ve booked with us .
5 yOu ’ re always at the wheel
Our new travel service is designed to put you in the driver ’ s seat . You can explore incredible destinations in a number of ways : by your type of travel companions ( like family or go solo ), for example , or by the type of adventure you ’ re looking for ( such as a long stay , culinary or beach experience ). Check out the travel counsellors in your area and across the province who are already experts on your dream journey . You can continue exploring online , pick up the phone and chat or book an appointment to spend more time considering your options with a counsellor in one of our centres . You decide how much or how little support you ’ d like from our team . And regardless of how you use our services , we ’ ll always be there to provide support while you ’ re away .
yOur Own PersOnal Macgyver
Over the years , we ’ ve helped thousands of travellers get back on their way or safely home when the unexpected happens . Here are a few real-life problems that we can solve for members via our 24 / 7 emergency helpline
traveller review :
Janeen sMith Calgary
“ They look after you ”
My flight was cancelled we can get you confirmed on the next available flight , which frees you up to enjoy snacks in the terminal .
Our flight was delayed and we ’ ve Missed Our cruise
we ’ ll get you on the next flight , call the cruise ship to pick you up at the next port and book ground transportation to get you there .
i bOOked nOn-sMOking and they ’ ve Only gOt sMOking rOOMs
we ’ ll try to work our magic on your behalf to either find you another room in the same hotel or , if necessary , book you in at a comparable nearby hotel so you can kick back , relax and get a good night ’ s sleep .
an earthquake struck near Our hOtel
we ’ ll spring into action to make sure you find a safe place to go . next , we ’ ll start planning your exit strategy to get you safely out of the area . we ’ ll also call your family and friends to let them know you ’ re okay .
i ’ ve been using aMa for about 10 years and we ’ ve been everywhere , from iceland and the Galapagos to the Caribbean and europe . aMa looks after you — from the minute you step on the plane to the time you land back home . Next year , i ’ m going to Jamaica with my kids and grandkids . aMa negotiated the price with the resort and booked our rooms next to each other . it ’ s so nice that we don ’ t have to worry about all those details .
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