It must be interesting talking
to people who are starting over.
It is. I help a lot of people who’ve moved
to Alberta. They want to know how to
get a driver’s licence, government ID or
register for Alberta Health Care. It’s an
exciting time for them and they often
share their stories of why they moved
here—be it for work, family or love.
What’s one of your most memorable
experiences helping someone?
I was able to help a couple get married
before the wife passed away due to
cancer. She was in the hospital and
couldn’t come in to sign the marriage
licence. Her fiancé started all the
paperwork at AMA, and I took every-
thing to the hospital for her to sign the
forms. In circumstances like that, we
put our members’ needs first. We’re
always looking out for them like family.
You must see a lot of new drivers?
Q&A
Pleasing People
AMA Registries was the right change of pace
when this mom returned to the workforce
Nicole Scott
AMA Registries
agent
Spend any time talking to Nicole
and you’ll begin to realize that she’s
a superior problem solver—someone
who loves making sense of life’s what-
ifs. From providing advice on services
like vehicle registration to helping
AMA members navigate important
milestones, like getting married, having
a baby or starting a small business,
Nicole always takes the time to find
the right answers for you.
What brought you to AMA?
When my son turned two, I decided
10
Summer 2018
AMA InSIder
to go back to work, but I didn’t want to
return to my previous career as a social
worker. I wanted a part-time job where
I could interact with people, but with-
out all the stress of social work. Around
that time, I was driving down Calgary
Trail and I spotted a billboard outside
of AMA’s head office. It was advertising
six Registries positions.
What does a typical day at
the Registries desk look like?
For the most part, it involves renewing
driver’s licences and vehicle registra-
tions, and pulling driver abstracts.
I do vital statistics too—birth, marriage
and death certificates, and I sign up
members for organ donation. But
there’s never a “typical” day because
I’m always dealing with different people
at different stages in their lives.
Teens are usually quite excited about
learning to drive and getting their
licence. It’s the parents who are anxious
or nervous! I try to put them at ease:
“You’ve come to AMA. It’s going to be
okay. We’ll take care of your child.”
How has your job changed in the
past five years?
Technology has allowed us to offer con-
venient solutions for members. If they
want to renew their vehicle registration,
they can do it through our website,
ama.ab.ca. The same goes for an AMA
membership; it can be automat