AMBITION & COMMUNICATION
SKILLS WANTED
MAYES PLUMBING AND HEATING does general plumbing installa-
tion and service repair work, as well as heating and air conditioning
service and repairs.
The company has been in business in Springdale since 1977, when it
was started by Kenny and Debbie Mayes. Their son, Nathan, now runs
the business along with his wife, Kari, and his sister, Jaymee. “We treat
our team like family,” Nathan Mayes says. “We care about what’s
going on with each other’s families and take care of each other.”
The Mayes Plumbing family is made up of 12 employees, including HVAC
technicians and plumbers. “We have five master plumbers on staff, but we
need more apprentices to learn the business,” Mayes explains.
“Apprentice plumbers train on the job while attending classes one or
two nights each week. The process can take four years and results in
earning a journeyman license, which means you can work without su-
pervision and earn more money. The company pays for its employees
to take apprenticeship and HVAC training classes.
To be an apprentice at Mayes, you must be dependable and have
good professional customer service skills. “Our team members need to
be able to communicate with the customer and make sure they’re sat-
isfied,” Mayes says. You also need to have appropriate time manage-
ment skills. The company helps 25 to 30 customers each day.
Mayes says the company looks for people who aren’t afraid to accept
a challenge. “We take on jobs that other companies may not be able
to handle. Some of our customers come to us because another plumber
referred them to us for a difficult job.” Mayes takes on each challenge
with his team; working in the field alongside his employees to make
sure the job gets done.
Most of the company’s jobs are for residential customers. That means
get the
A family-owned company will help you
career.
training you need to start a successful
helping someone with a clogged line, water leak, or broken air condition-
er. Mayes also does work for commercial customers, including some big
retailers. The variety of services Mayes Plumbing and Heating offers gives
newer employees a chance to grow their skills. “That means they could
be working on a water heater one day and installing a line the next day.
They’ll get an opportunity to do different things” Mayes explains.
Being a part of Mayes Plumbing and Heating means you are willing to
work whenever you are needed. “We are a 24-hour-a-day busi-
ness,” Mayes explains . “That means we take turns being on call to
help customers, even if it’s not during normal business hours, including
weekends and holidays.”
Team members may also put in more time during busy seasons. “We
get a lot of calls in the summer about broken air conditioners. When
we’re busy like that, we may work extra hours to help as many cus-
tomers as we can. Our mission is to go above and beyond all other
plumbing and heating service companies,” Mayes says.
Mayes offers many of the same benefits you’ll find at larger businesses.
“We have health, life and dental insurance, a retirement plan, paid
vacation and holidays, as well as very competitive pay,” Mayes says.
Mayes believes a family atmosphere that values employees is the rea-
son why many team members choose to stay with the company. “We
have very low turnover. Many of our employees tell us this is where
they want to spend their career.”
To learn more about starting a career at Mayes Plumbing
and Heating and the services they offer, visit them online at
www.mayesplumbingandheating.com.
SPRINGDALE CHAMBER OF COMMERCE
| 77