RESPECT, VALUES & INTEGRITY
You could make a difference at a
company that improves life with energy
while staying true to its values.
BLACK HILLS ENERGY is a natural gas and electric
utility company that serves 1.2 million customers in eight
states, including Arkansas. The company is part of Black
Hills Corp., which is based in South Dakota. Black Hills
Energy’s mission is to improve its customers’ lives by
delivering the electricity and natural gas they depend on
every day.
In Northwest Arkansas, Black Hills Energy has nearly 400 team
members. Careers at the regional office include finance, accounting,
IT, regulatory roles, dispatch, and customer service. About 90 of
those employees focus on helping customers in the call center.
Nancy Weatherford is the call center manager and has been with
the company more than 8 years. “I started out answering customer
calls as they came in,” she says. “Within a few months, I moved up
to a supervisor position, where I was responsible for managing a
team of customer service representatives.”
No matter what line of work you’re in at Black Hills Energy, you’ll
be guided by the company’s values of embracing change and
challenges, open communication, creating value, customer service,
integrity, leadership, partnership, respecting ot hers and working
safely.
“I feel blessed to be at a company that lives its values,” Weatherford
says. “We talk about those values everyday in our coaching and
training. This company doesn’t just talk the talk, they walk the walk.”
She says the call center is a fast-paced and fun place to work. “Each
representative may help 55 to 65 customers each day – sometimes
more. You need to be able to multi-task, be on time and be reliable,
and have patience and empathy to help each customer.” Black Hills Energy helps team members grow their careers with
training and development. Employees can take advantage of
on-the-job, classroom and online training courses in safety,
technology, finance and accounting, operations, customer
service, project management, and leadership. The company also
offers a tuition reimbursement program that can help you pay for
additional education.
Weatherford says the call center can be a great place to begin your
career. “You learn a lot about how the company’s processes and
procedures work, and that can help you learn about other types of
careers within the company that you might like,”
she explains. The company strives to strengthen our communities by supporting
growth and development. Locally, Black Hills Energy supports the
Kendrick Fincher Foundation, United Way, women’s shelter, food
banks, the Angel Tree program, and numer-
ous other non-profit and community events.
“I try to match people with what they’re inter-
ested in, so they can shadow someone in that
role,” Weatherford says. ”It’s most rewarding
for me when I can help someone else reach
their goal. We’ve had people from the call
center move into IT, human resources and other
roles. There are so many opportunities to build
your career.”
Some careers at Black Hills Energy take team
members out into the field, tackling installation,
repair and maintenance jobs. There’s also a dis-
patch department, which routes field technicians
to where they’re needed most.
Black Hills Energy rewards its team with com-
petitive pay and benefits that include health,
vision, and dental insurance, and a 401(k)
retirement savings plan. Employees may also
qualify for annual bonuses.
For Weatherford, it all adds up to a career
she loves. “I’m passionate about this compa-
ny and love what I do. You can make your
career and a future at Black Hills Energy.”
To learn more about how you can improve
life with energy, visit Black Hills Energy online
at careers.blackhillscorp.com.
SPRINGDALE CHAMBER OF COMMERCE
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