AIM Magazine 2016 | Page 15

patience , empathy and like people .”
Employees at the call center must already have or be able to quickly develop their skills , Davis said .
“ You need phone and computer skills for the job ,” Davis said . “ You have to enter data . You work under some pressure . You have to have a good work ethic and be at the job on time .”
Other careers , like pipeline maintenance , take workers out into the field , Davis said . Pipelines are regulated by the government . The company has to obey the rules .
“ You don ’ t wing it ,” Davis said . “ You have to follow their procedures .” iPad , send it in , and ask what is needed to fix the problem , Davis said .
The company offers competitive pay and benefits better than most , Davis said . Those benefits include health and dental insurance , a 401 ( k ) plan , and incentive bonuses based on performance .
To have a successful career , pipeline maintenance and other field workers need math , science and computer skills , along with a strong mechanical aptitude . Call center employees must be able to communicate , Davis said .
For more information on current career openings , visit careers . blackhillscorp . com .
Long-time field employees know all about those regulations , but retirements are eroding that knowledge away .
“ We are losing a lot of institutional knowledge ,” Davis said . “ That knowledge is difficult to embed in a new person .”
The use of technology helps make up for that loss , Davis said . The technology includes employees in the field using iPads for communication .
If it ’ s something out of the ordinary to repair , the field crew will take a picture with their
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