The Voice of Innkeeping Vol. 2 Issue 1 Spring 2017 | Page 22

om Weiskotten has been decoding the world of credit card processing (also called

merchant processing) for over 21 years. With clients across the country, his specialty is in the lodging business with hundreds of inns and B&Bs utilizing his services.

When choosing a credit card processor, you will want to consider customer service quality, fees and compatibility with your business. Read your contract carefully and make sure you understand all of the terms and conditions before entering into an agreement with any third party.

Credit card processing is an important service for hospitality professionals, allowing customers a secure way to conduct debit or credit card payment transactions on websites or in person.

Tom explains that while the credit card processing business is a simple concept, “the devil is in the details.” In your search for a processor, you will want to choose a rep with experience.

“Even though I am an independent contractor for three of the largest processors in the country, my clients know that I am usually available to personally assist them with any problems they may have,” he says.

“Rather than calling in to a help desk and getting a new person on the line every time you call, I can keep track of an issue and facilitate its successful conclusion. While the usual 24/7/365 toll-free help desk is available, I am normally no more than a phone call away to assist with any issue.”

Tom will even provide a statement analysis for free. He will look over your statement and see where you are being over-charged, and make recommendations on how to lower your total fees.

Trusted Merchant Processor Provides SOLUTIONS

to MAXIMIZE

your BUSINESS

By Sigrid Hart

Owner Tom Weiskotten

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