Africa Print Journal January 2018 | Page 45

ONLINE SURVEY DEPARTMENTS JOURNAL FOR THE COMMERCIAL DIGITAL PRINT INDUSTRY SUBSCRIPTION FORM www.AfricaPrint.com PLEASE COMPLETE THE SUBSCRIPTION FORM BELOW AND FAX BACK TO ([phone] OR EMAIL [email protected] BY MEGGAN MCCARTHY NAME SURNAME COMPANY NAME DESIGNATION TYPE OF BUSINESS According to President of The Service Quality Institute, John Tschohl, customer service is all about listening. We asked readers what they consider integral to great customer service. WHAT IS THE KEY TO GOOD CUSTOMER RELATIONS? 67% of respondents agree with Tschohl that listening to the customer is most important, while 33% believe that providing a high quality product will secure customer loyalty. ADDRESS CODE POSTAL ADDRESS CODE TEL NO. FAX NO. CELL NO. 67% LISTEN TO CUSTOMERS. EMAIL WEBSITE SOUTH AFRICAN SUBSCRIPTIONS ONLY FREE! We are currently running a promotion in South Africa only INTERNATIONAL SUBSCRIPTIONS Please contact us for a quote to send your magazine subscription the best way. 33% BELIEVE A HIGH QUALITY PRODUCT SECURES CUSTOMER LOYALTY. ONLINE + PRINT SUBSCRIPTIONS www.africaprint.com/subscribe SIGNATURE DATE Twitter: www.twitter.com/AfricaPrint Facebook: www.facebook.com/AfricaPrint Follow us on these social networks for your constant source of information for the commercial + digital print industry: BANK DETAILS & INVOICE WILL BE SENT ONCE WE HAVE RECEIVED YOUR COMPLETED SUBSCRIPTION FORM Tel: [phone] | Fax: [phone] E-mail: [email protected] • Read 'likable' industry and product/news. PRACTICAL PUBLISHING SA (PTY) LTD • Get information on industry events/exhibitions. PO Box 8825, Edenglen, 1613, South Africa Tel: [phone] | Fax: [phone] www.PracticalPublishing.co.za | www.AfricaPrint.com • See expo images/videos. • Interact with the industry. www.AfricaPrint.com AFRICA PRINT JOURNAL JANUARY 2018 PG 45