Affiliated Hospitality Leadership Experiences Catalogue Edition 1 | Page 4

AHLE-X offers a broad range of skills courses including: Business Communications 2 days Coaching Others 1 day Develop Goals and Action Plans 1 day E-mail Etiquette ½ day Food and Beverage Service Skills - Restaurant 3 days Food and Beverage Service Skills - Events 3 days Hold a Difficult Discussion 1 day Hospitality Legislation ½ day Hygiene for Food Handlers 1 day Induct New Staff ½ day Managing Stock & Stock Control 1 day Mentor Colleagues 2 day Manage & Improve Customer Service 1 day Manage Individual & Team Performance 1 day Manage Safety & Security 1 day On-the-job Trainer 3 days Team Innovation 1 day Telephone Etiquette ½ day Telephone Skills 1 day The Ultimate Hospitality Professional ½ day Understand business operations 1 day The Service Experience 1 evening and 1 day