Activity Guide Spring/Summer 2019 - Page 114

DISTRICT POLICIES DEFINITION OF RESIDENCY FINANCIAL ASSISTANCE PARENT’S CODE OF ETHICS Not all Glen Ellyn residents are in the Park District Anyone living within the geographic boundaries of the Glen Ellyn Park District is considered a resident. Glen Ellyn Park District residents, via property taxes, make financial contributions to the operation of the park system. Non-residents are charged higher fees for programs than residents to compensate for property tax disparity. The Glen Ellyn Park District recognizes there are community residents who may suffer economic setbacks that might preclude their participation in Glen Ellyn Park District programs. Financial assistance forms are available at the Spring Avenue and Main Street Recreation Center. All requests remain confidential. Questions? Contact Kathleen Esposito at (630) 942-7261. Residents of Glen Ellyn who are not residents of the Glen Ellyn Park District or any other park district may receive all the privileges of belonging to the Glen Ellyn Park District by paying the equivalent of Park District taxes annually. This membership allows for priority registration, pool passes, and any other services provided to our residents at the resident rate. A referral for additional scholarship assistance is now available to qualified resident children under the age of 18 through the Milton Township Youth Committee’s Family Youth Scholarship Fund. • I will encourage good sportsmanship by demonstrating positive support for players, coaches, and officials at every game and practice. • I will place the emotional and physical well-being of my child ahead of my personal desire to win. • I will insist that my child play in a safe and healthy environment. • I will require that my child’s coach be trained in the responsibilities of being a youth sports coach. • I will remember that the game is for youth – not adults. • I will do my very best to make youth sports fun for my child. • I will ask my child to treat other players, coaches, and officials with respect regardless of race, sex, creed, or ability. • I agree with these rules and understand that the Glen Ellyn Park District Associations have adopted a Zero-Tolerance Policy and that not abiding by these rules may restrict me from attending future games and practices. WAIVERS OF LIABILITY To participate in any Glen Ellyn Park District program, you must sign a waiver releasing the Park District of any liability. REFUNDS, CANCELLATIONS The Glen Ellyn Park District reserves the right to cancel, postpone or combine classes, or change instructors. If insufficient enrollment causes a class to be canceled, notification will be given, and full tuition refunded. Withdrawals prior to the start of a class will be assessed a $5.00 service charge. Refunds for moving, injury/illness, or schedule changes will be pro-rated according to the date the request for a refund is made. COMMITMENT TO QUALITY To encourage first time participation as well as repeat participation, the Park District has a refund policy highlighted by a satisfaction guarantee. This special refund policy provides us with timely feedback about dissatisfaction regarding our services. We can then take prompt action to improve services. If you are not completely satisfied, tell us and we will either: invite you to repeat the class at no charge; allow you a credit that can be applied to another program; issue you a full refund. Our guarantee is based on fulfilling our promise to deliver the published expectations describing the service you have used. A refund will be granted if you were dissatisfied with the experience due to circumstances under the Park District’s control. Requests for the above-mentioned options must be made before the midpoint of the program or within two weeks of a single meeting activity. All refund requests must be submitted in writing and returned to the Spring Avenue Recreation Center or the Main Street Recreation Center. Satisfaction Guarantee does not apply to trips, special events with prepaid admissions and tickets, and athletic programs where equipment has already been ordered. 114 INSURANCE The Glen Ellyn Park District does not provide medical insurance coverage for individuals who participate in our programs or use our facilities. To do so would make programs and user fees cost- prohibitive. AMERICANS WITH DISABILITIES ACT The Americans with Disabilities Act (ADA) prohibits discrimination on the basis of a disability. The Glen Ellyn Park District will make reasonable accommodations in recreation programs to enable participation by an individual with a disability that meets essential eligibility requirements for that leisure program and facility. If you have questions or believe you have been unfairly discriminated against by the Park District, please contact Nick Cinquegrani at (630) 942-7257. Those who use the Telecommunications Device for the deaf may reach the Park District by calling the Illinois Relay Line at (800) 526-0844. NON-DISCRIMINATION STATEMENT The Glen Ellyn Park District prohibits discrimination in all its programs and activities on the basis of race, color, national origin, gender, religion, age, disability, political beliefs, sexual orientation, marital or family status. BEHAVIOR POLICY Participants are always expected to exhibit appropriate behavior. The following guidelines have been developed to help make Park District programs safe and enjoyable for all participants. Additional rules may be developed for specific programs and athletic leagues as deemed necessary by staff. Participants shall: 1. Show respect to all participants and staff, take direction from staff. 2. Refrain from using abusive or foul language. 3. Refrain from causing bodily harm to self, other participants or staff. 4. Show respect for equipment, supplies and facilities. A positive approach will be used regarding discipline. Staff will periodically review rules with participants during the program session. If inappropriate behavior occurs, prompt resolution will be sought specific to each individual situation. The Park District reserves the right to dismiss a participant whose behavior endangers the safety of himself /herself or others. PETS AT EVENTS The Glen Ellyn Park District asks that everyone please exercise good judgment and leave pets at home when attending events that draw large crowds. Please show respect for other people, yourself and your pet by helping the Park District maintain a safe and healthy environment where all people have the opportunity to participate and enjoy themselves. NOTICE OF POSSIBLE CHANGES IN GUIDE LISTINGS The policies, procedures, requirements, programs, fees and facility availability contained in this Activity Guide represent Park District program and policies at the time of publication. Sometimes changes in the programs (including fees, locations, times, etc.) and policies are necessary after the Activity Guide publication but prior to program commencement or facility operation. To provide the best services, programs and facilities to the public, the Park District reserves the right to add, to change, modify or delete any program or policies after they have been published. The Park District will attempt to make a reasonable effort to give prompt public notice of any material changes in the programs and policies, but notice cannot be assured. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. ACTIVITY GUIDE DELIVERY The Glen Ellyn Park District distributes three seasonal Activity Guides: Winter, Spring/Summer and Fall. Activity Guides are typically delivered in March, July, and October. The Glen Ellyn Park District makes every effort to deliver to each resident household and assumes no responsibility for non-delivery. PHOTO/VIDEO POLICY The Glen Ellyn Park District uses pictures or videos of participants to publicize recreation opportunities in our social media, print, and online marketing. If you do not want a picture taken, please tell our photographer. If the picture has already been taken, please contact the Park District at (630) 942-7260.