ACHE-SETC 3RD QUARTER NEWSLETTER | Page 6

EVENT RECAP: 3RD QUARTER BREAKFAST SESSION More and more healthcare providers are adopting a more retail oriented strategy to meet the demands of the healthcare consumer. It is with that in mind, that ACHE- SETC brought in Dan Clarin to be the guest speaker at the 3rd Quarter Breakfast Session to shared How to Develop a Successful Healthcare Retail Strategy. Clarin's informative presentation covered: creating market and organizational imperatives to address consumerism; consumer- centric strategies; three stages to ensure consumer centeredness; and solutions to solving healthcare providers problems using consumer insights. Calrin began his presentation by explaining that it is essential for healthcare organizations to pay attention to consumers, because the advancement of technology has changed today?s market and created opportunities that offer- new low- cost incentives, transparency, and access to information and varied healthcare options. Clarin reviewing consumer expectation statistics during his presentation. Clarin began by sharing the names of organizations that have successfully developed a consumer- centeric retail strategy to the approximately 200 guest in attendance.