ACE18 Onsite Program ACE18 Program Digimag | Page 30

TRACK DESCRIPTIONS
2018 ANNUAL CONFERENCE PROFESSIONAL PROGRAM
WATER UTILITY MANAGEMENT & LEADERSHIP
Effective leadership is absolutely critical to overcoming utility
and workforce management obstacles. This track explores
a range of issues facing water utility general managers and
presents innovative solutions for benchmarking and performance
management. Discover the latest techniques and tools utilities
are using to recruit/retain high-quality employees, improve
diversity, and protect their organizational knowledge continuum.
THU01 
Smart Utilities Getting Smarter by Leveraging
Technology and Data
8:30–11:00 a.m.
Room: Breakers EF
THU41 
Innovative Approaches to Overcoming Water Management
Challenges (part 2)
8:30–11:00 a.m.
Room: Breakers GH
TUE01 
Building a Sustainable Workforce
2:00–5:00 p.m.
Room: Mandalay Bay Ballroom A THU24 
Utility Partnerships
2:00–4:30 p.m.
Room: Breakers EF
TUE24 
Utility Optimization—Innovations & New Technologies
2:00–5:00 p.m.
Room: Breakers GH THU25 
Workforce—Water Research Foundation Projects
2:00–4:30 p.m.
Room: Breakers GH
WED01 
Advancements in Operator Certification and Training
8:30–11:30 a.m.
Room: Breakers EF New related resource available in the AWWA Pavilion #11104:
M5 Water Utility Management, Third Edition
2017 AWWA Utility Benchmarking: Performance Indicators for Water
and Wastewater
G440-17 Emergency Preparedness Practices
WED02 
Innovating Drinking Water Utility Optimization
10:00–11:30 a.m.
Room: Breakers KL
WED03 
Solving Water Challenges Through Technology—Global
Case Studies
8:30–11:30 a.m.
Room: Breakers GH
WED26 
Creative Business Practices for a Sustainable Future
1:30–4:30 p.m.
Room: Mandalay Bay Ballroom I
WED27 
Recharging the Workforce
1:30–4:30 p.m.
Room: Breakers EF
WED28 
Case Studies in Wastewater Utility Operation From
Partnership for Clean Water Subscribers
1:30–3:00 p.m.
Room: Breakers KL
WED29 
Innovation Approaches to Overcoming Water Management
Challenges (part 1)
1:30–4:30 p.m.
Room: Breakers GH
26    ACE18 CONFERENCE | AWWA.ORG/ACE
STAKEHOLDER ENGAGEMENT
& COMMUNICATIONS
In the information age, engaging and communicating with
stakeholders about important water issues has become more
efficient, but also more complex. Analyze the best practices used
by water professionals to share critical messages about water
with their communities.
TUE03 
Navigating Numbers and Risk: Helping Your Customers
Understand the Details
2:00–5:00 p.m.
Room: Surf EF
WED05 
Telling Your Story: How to Use Video, Social Media and Other
New Technology to Communicate With Your Customers
8:30–11:30 a.m.
Room: Surf EF
THU02 
Communicating About “Big-Time” Projects
8:30–11:00 a.m.
Room: Surf EF
New related resource available in the AWWA Pavilion #11104:
G420-17 Communication and Customer Relations
Communicating Water’s Value Part 2: Stormwater, Wastewater &
Watersheds